דרושים שירות לקוחות

Generating service invoices, sending them to customers, and documentation. Opening service calls. Producing customer service reports. Follow-up and arrangement of treatment days for the systems. Ordering spare parts and tracking....

Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying...

Responsible for onboarding customer-specific configurations, Integrations, and business requirements for new and existing customers. Ensure successful ongoing operations with knowledge transfer to customers. N/R Lead client meetings to extract and...

Managing and motivating the OS sales team. Developing and implementing sales strategies. Setting sales targets and monitoring performance. Create and maintain an incentive program. Analyzing sales data and identifying trends....

Own the customer deliverables, projects and support cases across the entire lifecycle according to various relevant KPIs (Key Performance Indicators) and customer SLAs (Service Level Agreements). Understand the customer roadmap,...

Bachelor's degree in computer science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering. 2+ years of scripting and...

Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM). Provide technical support, troubleshooting and diagnosis of SolarEdge's products (inverters, optimizers, monitoring...